This privacy policy explains how flops.no processes personal information.

 

1. Personal information
The basis for the processing of your personal data is to improve our services, security and user-friendliness. We also depend on your personal information to be able to handle your order, dispatch, process inquiries from you, as well as charge through our payment solution. If you shop with us, we are also required to store some information in connection with return handling. We process information on the basis of your consent.

 

1.2 Information we collect and process is;
1. Information you provide to us by consent
2. Information we receive when you use our services

1.2.1 Information you choose to provide to us;
When you shop with us, we store the information you give us: 

 

• Your name 

• Your adress 

• Your telephone number 

• Your e-mail 

• Your account number (if you have registered this), for any refunds.

 

This is information that is voluntary to provide, but which is necessary for us to request in order for us to receive your order and process it,
as well as contact you in connection with the order or for returns.
This information is therefore necessary to provide to use or order on our website, and a prerequisite for shopping at flops.no.

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1.2.2 Information we receive when you use our services

When you use our website and shop on flops.no, various information about this is stored. We collect log data about which pages you visit, such as categories and products you click on. We do this to be able to see what our customers are interested in, and how they navigate our pages. It can be which offers are attractive, what type of products you are looking for, etc. This information is also used to see how many visitors we have, and to optimize capacity and usability on our websites.

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2. Your rights

You have the right to access your personal information that flops.no has registered in accordance with applicable law.

You may at any time request to receive this information free of charge.

 

2.1 Deletion of personal data

You may at any time ask us to delete your personal information, provided that we are not obliged to store this in accordance with applicable law or other obligations we have.

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3. Payment information and card information

Card numbers are not stored with us, but with our payment partners Stripe and Paypal. This is information that ensures effective processing, reservations, withdrawals from your account and cancellation / credit in connection with returns or deletion of your orders.

It is not possible for flops.no to see your entire card number in any of our systems.

 

4. Archiving of personal information

The Accounting Act requires us to store transaction data for 5 years, but in order to safeguard customers' rights in connection with guarantees and complaints in accordance with the Consumer Purchases Act, the Purchases Act and flops.no's sales conditions, we store purchase history for 10 years. If you contact us by phone, e-mail or through social media, we collect that information in order to provide you with service or improve our internal routines, IT systems and services. Information we will store in this case can be: name, address, phone number, email, order number or social media.

 

5. Cookies

We use cookies to collect information about traffic, activity, browsers etc. Read more about it here: cookies